This is an exciting opportunity for a highly motivated and talented administrator to join our team and play a key role in supporting Participation and Lifelong Learning Service though this role as Team Coordinator (Business Operations). The Participation and Lifelong Learning service, within Hampshire County Council's Children's Services Directorate, supports young people in Hampshire to make a successful transition to adult life, helping them to participate, succeed, and progress in education and employment. Alongside this we provide support to adults to improve their skills, economic wellbeing, and quality of life.
Responsibilities
* Work both independently and collaboratively within a team environment
* Manage the performance and development of business support officers, both directly and as part of the wider service
* Maintain contact with other business support managers or equivalents across the organisation to share best practice and identify opportunities
* Be the champion of continuous improvement of business support systems
* Provide high-level advice, support, and training to staff within the services
* Provide business support to the County Education Manager and the Service Leadership Team
* Provide information to managers to evaluate options for the resolution of enquiries and complaints to ensure that policy and operational decisions are implemented
* Provide support to HR Panel Meetings as required
* Proactively identify efficiency improvements, raising discrepancies, and overseeing implementation of improvements within the service
* Act as the site owner for the functional and communications SharePoint sites and the lead for Traded Services Online, and support website edit requests
* Monitor income and expenditure activities for the service and assist the Accountable Budget Manager and Operational Budget Holders with finance functions
* Support and undertake finance actions for purchasing and income
* Provide budgetary information to inform decisions and support corporate and spend control requirements
* Support the production of contracts and Service Level Agreements relating to delivery of statutory services and discretionary/preventative grant and traded services
* Lead on and provide support for Data Protection Impact Assessments (DPIA) for the collection of personal and/or sensitive information required for service delivery
Qualifications
* Formal qualifications or equivalent in business administration with extensive relevant experience in development of administrative systems and procedures
* Self-motivated and effective in time management with good planning and organisational skills
* Ability to work independently, prioritise work and know when to involve others
* High level digital and ICT competence including, but not limited to, Microsoft 365 and data management and reporting tools
* Proven experience in administrative management or similar roles, typically 3-5 years
* Experience in team supervision
* Experience in using SharePoint and the management of document libraries
* Excellent listening, oral and written communication skills
* Flexibility and the ability to react, at pace, to changes as directed by the Directorate and Branch Management Teams
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