Job Title: Credit Controller
Business Unit / Department: Finance – Credit Control
Location: Chadderton, United Kingdom
Reports To: Credit Control Team Leader
Role Purpose: As a Credit Controller, you will own the end-to-end process of cash collections across the VPS portfolio of customers. Your responsibilities include reducing accrued revenue, maximizing cash collections within payment terms, improving and maintaining DSO, and assessing credit risks.
Key Responsibilities:
* Proactively chase customers for payments and lead by example.
* Meet or exceed monthly/quarterly cash collection targets and reduce days of debt.
* Accurately reconcile customer accounts, keep ledgers tidy, and action write-offs, journals, unallocated cash, and duplicate accounts monthly.
* Maintain healthy relationships with colleagues and customers to promote the department.
* Recommend accounts for legal action in a timely manner to the Credit Control Manager.
* Enter detailed collection notes into the internal finance system.
* Contribute to departmental cash forecasting with accurate input.
* Share ideas for continuous process improvement.
* Assist with system testing, including automation.
* Perform ad hoc duties as required.
Qualifications, Experience, and Attributes:
* Minimum 3 years of credit control experience in a fast-paced B2B environment.
* Excellent organizational skills and ability to prioritize tasks.
* Strong communication skills, both oral and written, at all levels.
* Team player with interpersonal skills and a professional manner.
* Ability to work under pressure and meet deadlines.
* Good problem-solving skills and initiative.
* Proficient in Excel, Word, and Outlook.
* Desirable: Education background, membership of the Institute of Credit Management, experience with Microsoft Dynamics and billing systems.
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