London (City of London), South East England, United Kingdom Company: JR UK Client / Employer: Love Success
Posted: 26.05.2026
Expires: 10.07.2026
Job reference: 743368165950278860837340
Job Information
Location: Wandsworth, London
Working hours: M-F 09.00 - 17.00 (4 days in Wandsworth office, 1 day from home)
EU work permit required: No
Role Overview
Our client, a family‑run business specialising in high‑quality sustainable products for the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their growing customer support team.
This varied role combines leadership, coaching, and hands‑on account management to ensure the highest levels of customer satisfaction, team performance, and process compliance.
We are looking for a friendly, humble, and customer‑focused individual with previous account management experience.
Responsibilities
* Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams.
* Conduct regular weekly team check‑ins and monthly one‑to‑one meetings.
* Lead annual performance reviews, including setting objectives and evaluating performance.
* Identify development opportunities and support career progression within the team.
* Monitor team performance against KPIs and business objectives.
* Ensure compliance with company policies, including working hours and operational standards.
* Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases.
* Personally manage a portfolio of key accounts, maintaining strong client relationships.
* Support sales team in providing accurate and timely information.
* Oversee the full account lifecycle from order placement through to invoicing.
* Ensure timely and accurate processing of orders and invoices.
* Maintain up‑to‑date records and provide visibility on account status to internal stakeholders.
* Identify opportunities to improve processes and enhance the customer experience.
Benefits & Compensation
Salary will be based upon experience.
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