Travel Claims Handler (Customer Service Advisor)
£24,380 to £28,830 (DOE)
Portsmouth / Hybrid (Hybrid work available after 6-month probation period has been passed)
Full training provided
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
**Join our dynamic team and become the backbone of
our company's exceptional customer service**
At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are!
As a Travel Claims Handler, you'll be the first point of contact for customers who have experienced unforeseen events during their travels. You'll empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives. You will be involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any potentially fraudulent activity.
Why you should join Charles Taylor:
1. Growth opportunities: We believe in nurturing talent from within. Your success is our success, and we're committed to helping you advance your career.
2. Supportive team: You'll be part of a close-knit team that values collaboration, diversity, and inclusivity.
3. Training and development: We provide comprehensive training and ongoing support to help you excel in your role. This will enable you to transition smoothly into the role.
4. Competitive compensation: You'll receive a competitive salary and benefits package.
5. Company Culture : We're not just colleagues, we're a family. Our company culture is one of respect, positivity, and recognition.
Salary and Benefits of the Customer Service Advisor:
6. £24,380 to £28,830per annum
7. 28 days including Bank Holiday’s and incremental holiday plan
8. Fantastic opportunities for learning, development, and career progression.
9. Contributory pension scheme
10. Free Health Cash Plan worth £1700 per annum
11. Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
12. Generous high-street rewards scheme for family and friends
13. Free travel insurance (subject to qualifying criteria)
14. Discounts on home and motor insurance
Duties and responsibilities of the Customer Service Advisor:
15. Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
16. Resolving claims efficiently
17. Answering a high call volume of calls and emails
18. Providing the customer with clear verbal and written guidance to ensure that the claim process is first class
Requirements of the Customer Service Advisor:
19. A high level of competency in using computers is a prerequisite
20. Previous call centre / customer service experience preferred
21. Confident speaking to people on the phone with exceptional communication skills
22. Highly organised under pressure with good attention to detail
23. Ability to multi-task - switching between telephone calls and customer emails.
24. Ability to convey information in a simple and clear manner
25. Natural empathy and a flair for making a difference to our travel customers
26. Ensuring that our company values are upheld
At Charles Taylor, we can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.