Overview
Digital Service Desk Analyst (Maternity Cover) role at Surrey and Borders Partnership NHS Foundation Trust. This position is to cover maternity leave until 6 February 2026. The Service Desk Analyst will be the first point of contact for IT support, providing prompt and effective assistance to users. Responsibilities include resolving incidents and service requests, maintaining an up-to-date knowledge base, and contributing to a high-performing team with a strong reputation for excellence.
This role offers the opportunity to work on IT projects, enhance your skills through training, and gain exposure to advanced tools and systems in a trusted NHS environment.
What You’ll Do
* Act as the first point of contact for all IT support requests via phone and ticketing systems.
* Diagnose and resolve incidents and service requests efficiently, aiming for first-contact resolution.
* Escalate complex issues to appropriate specialist teams when necessary.
* Maintain and update the knowledge base to ensure accurate and accessible support information.
* Provide excellent customer service, ensuring user satisfaction and upholding the trust and reputation of the Service Desk.
* Collaborate on IT projects to contribute to team development and improve service delivery.
* Assist in testing and deploying new tools and technologies as required.
* Participate in regular training to build and expand your technical skillset.
What We’re Looking For
* Strong communication and interpersonal skills with a focus on excellent customer service.
* Problem-solving abilities to diagnose and resolve a variety of technical issues.
* Experience in using ticketing systems to manage and track incidents and service requests.
* Knowledge of Windows operating systems, Office 365, and basic networking principles.
* Ability to prioritise tasks effectively and manage time in a fast-paced environment.
About Us and Important Information
Surrey and Borders Partnership NHS Foundation Trust is a leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are committed to delivering high-quality care close to home.
We are an inclusive and supportive employer offering flexible working, staff development opportunities, and wellbeing support. We reserve the right to close posts as soon as sufficient applications are received.
Regrettably, due to UK Home Office requirements, we cannot offer sponsorship for all roles. If sponsorship is not available for a role, applications may be rejected from the process. Applicants must have the right to work in the UK for the duration of the role.
For further details or informal visits contact: Michael Tedder, Service Delivery Manager, Email: Michael.Tedder@sabp.nhs.uk
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Mental Health Care
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