Job Summary
We are looking for a highly motivated person to join our Welfare Benefits Team, who has recent experience of advising clients. Citizens Advice experience is preferred.
Responsibilities
* Provide casework on the full range of welfare benefits areas, including Universal Credit and disability benefits.
* Demonstrate the ability to cope with a demanding caseload and monitor and manage your own caseload to meet deadlines.
Qualifications
* Recent experience of advising clients, preferably with Citizens Advice.
* Compassionate and patient attitude, strong team player, eye for detail and great people skills.
* Excellent written and verbal communication skills.
* Ability to use a range of IT systems.
* Up-to-date knowledge of UK Welfare Benefits.
* Positive outlook and understanding and commitment to the aims and principles of Citizens Advice.
Diversity & Equality
Citizens Advice values diversity, champions equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.
Legal & Other Information
Please note that applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship. Please note that this role is not a qualifying work experience (QWE) position for the purposes of the Solicitors Qualifying Examination (SQE).
Application Process
How to apply – Please see the job pack on our website for further information and where to send your application. To apply for the role of Welfare Benefit Caseworker, please send us your CV and a maximum two‑page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming a Welfare Benefit Caseworker at Citizens Advice Woking.
Closing date for applications: By 5.30pm on Monday 8th June 2026. Applications will be reviewed on receipt on a rolling basis, and we reserve the right to close earlier if applications from sufficiently suitable candidates have been received.
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