Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, and they all share a common ambition: to keep innovating and challenging the status‑quo.
Job Description
The Conference and Event Co‑ordinator is responsible for sales, organisation and smooth running of events on behalf of the Conference and Events Department in Novotel Sheffield, as well as maintaining and increasing sales and developing new client relationships.
Responsibilities
* Ensure a consistently high level of service by the Conference Team at all times;
* Ensure adequate coverage of areas in relation to business levels;
* Receive incoming calls, analyse client needs, prepare quotes, negotiate, conclude sales and ensure a prompt, professional follow‑up;
* Apply the price and commercial policy of the establishment to maximise the department turnover;
* Maintain up‑to‑date records of all events and conferences; manage the database and track new enquiries and business;
* Manage the conference diary and keep it updated of any changes, amendments and cancellations;
* Assist with marketing of the function and the hotel;
* Ensure proper distribution of conference worksheets on a weekly basis and the relevant information to all departments;
* Adhere to company standards and systems such as RFPs, enquiries via various platforms and handle Bulldog Mystery Guest calls.
Operational Duties Which Will Include
* Welcome guests, whether on the phone or in the hotel, giving information on the hotel and Conference facilities and escort organisers and delegates to their relevant areas;
* Support F&B operations during breakfast and dinner service when required.
Qualifications
* Highly organised with excellent attention to detail;
* Strong time‑management skills with the ability to prioritise tasks in a fast‑paced environment;
* Committed, with a strong sense of responsibility and professionalism, especially during busy periods;
* Adaptable and able to work independently or as part of a team;
* Experience in handling corporate bookings or event coordination desirable;
* Comfortable managing multiple communication platforms (phone, email, booking systems, and online enquiry portals);
* Coordinate all aspects of meetings and events, from initial client enquiries to post‑event follow‑ups;
* Develop and maintain strong relationships with clients, vendors and internal teams to ensure seamless event execution;
* Conduct site visits and prepare detailed proposals for clients;
* Oversee event set‑up, including room layouts, audiovisual equipment and catering arrangements;
* Coordinate with various departments to ensure all event requirements are met;
* Handle last‑minute changes and resolve any issues that arise during events;
* Minimum 2 years’ experience in hospitality or a similar client‑facing role desired.
Additional Information
* Training and development programmes;
* Discount card to be used in Accor hotels worldwide;
* Complimentary stays in UK hotels (Bonus Breaks – subject to T&C);
* Meals on duty;
* Uniforms and dry cleaning;
* Recommend a friend scheme;
* Employee Advisory Service;
* Discounts in shops and hotel partners (Europcar, Merlin Entertainment, etc.).
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