IKEA Milton Keynes are looking to welcome a Customer Resolution Delivery Co-worker.
We’re looking for a proactive and customer-focused team member to join our delivery and resolution team. In this varied role, you’ll play a key part in ensuring smooth stock handling and quality deliveries to our stores and customers. You’ll also visit customers’ homes to resolve issues, maintain vehicle standards, and communicate confidently and professionally with everyone you meet. It’s a chance to make a real difference in the customer journey while working closely with colleagues across the business.
WHAT WE OFFER
* The Start Date of employment will be: December 2025
* Competitive salary of £28,290 per annum based on a full-time 39hr week.
* We are offering a variety of part-time contracts which will be discussed at interview. Shifts will be between the hours of 8am and 6pm and you will work 4 weekend days over the month. We are looking for candidates that are able to do either 6 or 8hr shifts daily.
* We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
* 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
* Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
* iBenefits – Rewards & discount portal.
* Free healthy meal option, salad bar, fruit, and hot/cold drinks.
WHAT YOULL NEED TO HAVE
* Applicants are required to be at least 19 years of age and have held a valid driver’s licence (Category B) for at least 24 months.
* You are skilled at forward planning, can handle several tasks at once with ease, and take pleasure in being a team member as well as fulfilling responsibilities on your own.
* Excellent communication skills and problem-solving abilities.
* You are computer literate and able to work with technology.
WHAT YOULL BE DOING DAY TO DAY
* Focused on prompt and careful handling of stock to ensure quality deliveries to our diverse clientele and various store branches, following prescribed workflow and routines.
* Visit customers’ homes to resolve complaints and deliver or replace missing stock.
* Inspecting & housekeeping of assigned vehicles before and after customer deliveries, reporting any issues identified and placing on charge after use. Comply with all IKEA health, safety and security rules and requirements.
* Communicate professionally to all IKEA customers, co-workers and service partners in a confident and friendly manner handling complaints and claims efficiently and with diplomacy.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
* Please attach an updated CV with your application so we can get to know you better.
* Shortlisted candidates will be invited by email to attend a virtual interview with the hiring manager.
Final offers of employment are contingent upon clear results in mandatory background checks. Background checks must be completed by all successful candidates. This role requires:
* Medical questionnaire
* Criminal DBS Check
* Driving Records
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email fiona.currie@Ingka.ikea.com and I will be happy to help!
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