Job Overview
We have a rare opportunity for an administrator to join the North Lancs Rapid Response Team. The post is for 25 hours per week. The administrator role is paramount for the service. You will answer the telephone, complete non-clinical administrative duties and lead with inputting data for our essential audits and spreadsheets. You will work within a very supportive, experienced and friendly professional team and have senior nurse support to triage the referrals into the service. This is a brilliant opportunity to experience working in a team and develop knowledge on NHS computer systems and processes. You will have access to training opportunities to develop your skills and knowledge. We need someone who is proactive, positive and able to work in an adaptable environment. We encourage interested candidates to contact the service for informal discussions.
Responsibilities
* Provide comprehensive administrative support service.
* Answer telephone contact with staff and patients, utilizing IT packages, notes/file, preparation, inputting patient data.
* Attend meetings, take minutes, prepare spreadsheets and audit information, archive patient notes, photocopy and scan.
* Order patient equipment via community equipment store and NHS supplies.
* Act as main point of contact for patients/relatives/carers and other health care professionals – take messages, signpost callers for non-clinical advice as appropriate, ensuring adherence to Caldecot guidelines.
* Communicate in a compassionate and empathic but assertive manner as appropriate.
* Provide information to patients regarding community appointments and direct queries to the correct source.
* Liaise with the team members as appropriate to ensure an effective use of clinical time.
* Assume key link roles and responsibilities within the team to support existing and new staff in the smooth running of non-clinical aspects of the service.
Working for our organisation
We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal – as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life-threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Equality and Inclusion
The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The Trust operates a No Smoking Policy.
Application Notes
* Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for interview.
* We reserve the right to close a job advert early where sufficient applications have been received.
* The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.
* If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and an additional £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.
* Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period.
Pre‑Onboarding
We have introduced a new system called Pre‑Onboarding to support you right the way through to your first few months in your new role. It includes information on the recruitment clearances process, where to get a uniform, when you'll get paid, and many of our services such as Infection Prevention, Anti‑fraud, Inclusion and Diversity, Care Certificates and more. For more details, please visit https://www.uhmb.nhs.uk/uhmbt-pre-onboarding.
#J-18808-Ljbffr