Salary: £104,000 - 117,800 per year Requirements: 5-10 years of experience supporting MES platforms (KOERBER PAS-X preferred) Hands-on experience with PAS-X MES in regulated manufacturing environments Strong understanding of EBR, shop-floor processes, and MES integrations Experience supporting SaaS/platform-based MES solutions Strong understanding of ITIL-based incident, problem, and change management Experience working with EU manufacturing sites and QA teams Desirable experience in pharma or life sciences manufacturing Exposure to SAP, Historian, LIMS, and automation systems Experience supporting PAS-X packaging and process lines Familiarity with ITSM tools such as ServiceNow or Jira Responsibilities: Provide L1/L2 support for PAS-X MES across EU manufacturing sites Act as the first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor (L3) for product-level or complex issues Support PAS-X releases, patches, and upgrades under GE HealthCare change governance Maintain complete, accurate, and auditable ticket records Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows Assist sites during critical manufacturing windows where required Technologies: Support ITIL ITSM SAP ServiceNow Windows Architect More: We are seeking a PAS-X MES Application Support Analyst to join our team in Cork, Ireland, working in a hybrid capacity. In this role, you will support a Manufacturing Data Management project for a global FMCG client, working closely with MES systems across EU manufacturing sites. We offer a collaborative environment where you will interact with various stakeholders, including manufacturing sites and IT teams, to ensure compliance and operational efficiency. Our company values knowledge transfer and provides opportunities for professional development. last updated 10 week of 2026