At Citation Group, our product vision is simple but ambitious: to become an essential part of our clients’ everyday operations. We’re building a connected ecosystem of software and services that help SMEs run more efficiently, stay compliant, and grow with confidence—all in one place.
Our product portfolio spans HR, Health & Safety, certification, and beyond, supporting day‑to‑day tasks and long‑term business goals alike.
Location: Hybrid, 2‑3 days per week in office
The role
* Define and deliver product strategy for one or more product areas, ensuring alignment to group objectives and client needs.
* Own product performance – tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.
* Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.
* Shape product roadmaps that deliver both short‑term value and long‑term differentiation – balancing ambition with feasibility.
* Work directly with your engineering team, ensuring a well‑maintained and clearly prioritised backlog that delivers value early and often.
* Champion simplicity and usability – ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.
* Embed AI tools and automation into both internal product processes and client‑facing features to enhance productivity, insight and decision‑making.
* Collaborate cross‑functionally with Commercial, Service, Marketing and Data teams to ensure joined‑up planning and delivery.
* Ensure clarity of direction through high‑quality briefs, user stories, documentation and communication – guiding development with purpose.
* Act as the product expert, maintaining a deep understanding of your product’s role, performance, and opportunities for growth.
What are we looking for?
* Proven experience owning digital products in a tech‑enabled or service‑oriented environment.
* A commercially minded product thinker who blends customer empathy with business acumen.
* Strong strategic capability, combined with hands‑on delivery experience.
* Excellent communication and stakeholder management skills – able to influence at all levels.
* Comfort working in environments with multiple brands, systems or legacy constraints.
* Fluency in user‑centred design principles, with a sharp eye for UX and simplicity.
* A pragmatic approach to Agile, focused on outcomes rather than rituals.
* Awareness of how AI tools (e.g. generative, predictive, assistive) can be applied to enhance user experience or operational efficiency.
Benefits
* 25 Days of Holiday + Bank: 25 days of holiday plus the bank holidays.
* Birthday Bliss: A day off on your birthday.
* Post‑Wedding Bliss: Extra weeks of holiday to bask in post‑wedding happiness.
* Growing Families: Vouchers and special perks for expectant parents.
* Healthcare cash plan: Private healthcare coverage.
* Pawternity Leave: A day off to welcome a new furry friend.
* Community Days: A day off to volunteer and support your favourite charities.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Product Management
Industries
Legal Services
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