The Keyholder supports the management of the retail store, aligning with the company's short and long-term goals, while considering the well-being of employees and the local environment. They consistently deliver high-quality customer service and assist the Store Manager in monitoring sales and performance.
DUTIES AND RESPONSIBILITIES:
Human Resources/Team Development:
* Promote exceptional customer service through observation, feedback, and role modeling.
* Encourage employee contribution to store productivity.
* Delegate tasks effectively in the absence of the Store Manager.
* Assist in recruiting sales and stock staff to meet staffing needs and long-term objectives.
* Foster a positive work environment by recognizing performance and maintaining respect.
Operations:
* Handle opening and closing of the store and secure assets.
* Manage store security systems and cash handling procedures.
* Engage with customers to understand their needs and address concerns.
* Perform managerial duties when the Store Manager or Assistant Manager are unavailable.
Finance:
* Communicate and enforce company policies and procedures promptly.
* Support the Store Manager in achieving sales and productivity goals through daily monitoring.
REQUIRED QUALIFICATIONS:
Education/Experience:
* Associate's degree.
* Valid Driver's License.
* 1-2 years of retail management experience.
* Must be 18 or older.
Skills and Knowledge:
* Technical and functional expertise; adaptability; problem-solving skills.
* Effective communication; focus on priorities; proactive in identifying helpful actions.
* Confidence in handling difficult conversations.
* Results-driven attitude.
* Clear and effective written communication tailored to the audience.
* Customer-focused; adaptable; team-oriented; trustworthy.
PHYSICAL DEMANDS:
* Ability to see, hear, speak, and write clearly for communication.
* Manual dexterity required.
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