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Owen Reed is recruiting for a full-time Receptionist to join our Facilities and Front of House team for a top law firm in London.
You will provide a first welcome link between clients and the firm, offering an excellent first impression either in person or on the telephone.
You will assist the wider office and facilities team with general administration, assisting with post-event cleaning and providing an efficient and flexible service to internal clients.
Key Responsibilities
* Provide a warm, welcoming first impression of the highest standard for clients and staff when arriving at reception.
* Promptly and courteously answer and record telephone and reception enquiries and deal with persons calling at the office with appointments or documents.
* Look after clients waiting in reception, notifying fee earners of their arrival and showing them to fee earners or interview rooms.
* Be responsible for all documents and post arriving in the office during the day.
* Log every item and visitor consistently for records.
* Provide refreshments for clients/meetings where requested.
* Support for events as required, including cleaning after events have finished.
* Work with tact and discretion with clients on the telephone and face-to-face, maintaining confidentiality.
* Use the Teams system and answer telephone enquiries promptly and efficiently.
* Occasional cover when required of reception within other offices.
* Attend departmental and other meetings and training as required.
* Prepare, refresh, and ensure high standards in all meeting rooms before and after each use.
* Assist with hosting large events, including setting up and clearing down after events.
* Be flexible around attending/hosting events as required.
* Manage day-to-day operations of all nine meeting rooms.
* Produce documents, letters, and emails for other teams.
* Copy, scan, and email documents.
* Input data into the CRM system as required.
* Perform other administrative tasks, such as web enquiries, faxes, and general email enquiries.
Skills, Experience, and Attributes
* Experience in a Receptionist role within a professional services environment is desirable.
* Experience with general admin duties such as filing, scanning, and photocopying.
* Experience dealing with telephone enquiries and using a switchboard.
* Excellent organizational skills with the ability to prioritize effectively.
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