Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
About the Role:
We're looking for a highly organised and customer-focused NSA Planner to join our team in Exeter and play a pivotal role in supporting the delivery of safe, reliable and high-quality water services. In this fast-paced position, you'll work closely with field teams, managers and partner organisations to plan work effectively, manage customer contact, and ensure compliance with performance and regulatory requirements. In return, you will receive a salary of between £25,102 and £29,093 based upon experience.
This role requires strong communication, excellent planning skills and the ability to juggle competing priorities while maintaining exceptional customer service standards.
What You'll Be Doing: Effectively planning field team workloads in line with SLA requirements and understanding task priorities.
Releasing jobs to partners through the system on time and ensuring compliance with financial and technical standards.
Creating and updating work orders to support network workstreams.
Managing requisitions, goods receipts and procurement activities to ensure materials and equipment are ordered efficiently and in line with company policy.
Completing RAR maintenance workflows within agreed timescales.
Supporting the Asset & Area Manager with diary management, meeting prioritisation and other administrative duties.
Attending meetings as required and recording minutes and actions accurately.
Meeting all agreed KPIs and statutory reporting requirements related to network operations administration.
Making professional customer calls and recognising the CMEX impact of every interaction.
Supporting the network team with resolving customer complaints or unwanted calls.
Working collaboratively with other departments to ensure work is completed on time and information is shared appropriately.
Planning and coordinating visits for Network teams and tracking jobs through to completion.
Offering flexibility to work outside core hours during events, peak periods or customer-impacting situations.
What We're Looking For: 5 GCSEs (or equivalent) including Maths, English and a Science subject at Grade C or above.
Experience working in a busy office environment, ideally in a service delivery setting.
Proven track record of delivering excellent internal and external customer service including handling difficult situations.
Strong general IT capability including MS Office with the ability to learn new systems quickly.
Ability to interpret and assess numerical/statistical information.
Good local knowledge to support effective planning.
Ability to multitask, prioritise, and manage multiple rotas.
Innovative mindset with a willingness to question existing approaches.
Self-motivated, able to work independently, and aware of when to escalate issues appropriately.
What's In It For You? Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Share-save Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more!
Closing Date: 24th February 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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