Overview
Moda, Hove Central, is looking for a Resident Night Ambassador who will be responsible for delivering first class customer service and resident engagement.
You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents.
Responsibilities
* Deliver first class customer service and resident engagement
* Consistently deliver the Moda service standard to residents and all visitors to the building
* Reply to resident queries and meet all response times
* Provide informed and accurate information to residents either face to face or via the telephone
* To be the first point of contact for enquiry receipt & initial acknowledgement, then carry out enquiry progression/follow up
* To take room enquiries/viewings, gathering the necessary information to support leasing
* Parcel management (taking, issuing parcels, and managing app notifications)
* Promote resident events and engagement strategies e.g. surveys
* Communicate in line with brand values
* Visitor Management strategy
* Establish and maintain relationships with the residents to best understand their needs
* Following and utilising the complaints procedure
* Residents move out - re/de programming of fobs, collection of post box key etc.
* Emergency or incident escalation
* Reporting any identified H&S matters to CSM/GM
* Health & Safety - observe compliance
* Maintain a key record for front desk sign out
* Access control programming
* Fire Marshall or evacuation management support
* Signing suppliers/contractors/third party visitors in and out of front of house
* Ensuring the security of the building at all times
* Report any maintenance issues identified in the building/apartments/common parts
* Where required, keep residents updated on all maintenance items reported
* Liaison with FM teams
* Support marketing and lease up including viewings if required
* Be aware of amenity T&C's
* Assist with the organization of on-site events
* Good knowledge of local attractions and destinations (further training on this will also be provided)
* Ad hoc administrative tasks
* CCTV monitoring
How to apply
If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to katja@hovecentral.moda
Think you're up for the challenge and want to show us what you're made of? Send us a copy of your CV and why you want to join Moda.
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