Job Title:
Quality Officer
Summary:
In this role, you’ll play a central, visible part in shaping quality at site level, acting as both a hands-on Product Quality Engineer and a key contributor to the site’s Quality Management System (QMS).
You’ll work closely with Manufacturing, Engineering, and Supply Chain to ensure day to day operations are fully aligned with the QMS and customer quality requirements—embedding quality into how the site operates, not just how it documents compliance.
In this role, you’ll lead thorough investigations into customer complaints and internal quality issues, identifying true root causes and driving corrective and preventive actions that make a lasting difference. You’ll also introduce and maintain proactive quality improvement measures, helping the site move from reactive problem solving to long term quality resilience.
In addition, you’ll act as the site focal point for supplier quality, owning supplier related quality issues and working directly with suppliers and internal teams to strengthen standards, resolve defects, and support continuous improvement across the supply base.
This is a role for someone who wants real ownership, strong technical involvement, and the opportunity to influence both quality performance and culture at a growing, technically complex site.
Responsibilities Include:
1. Ensure the manufacturing activities that fall under the Management system meets and are effective in the support of the Quality System.
2. Support and Maintain the Kosher, Halal, European Federation for Cosmetic Ingredients (EFfCI) and other current and future quality assurance systems for raw materials and finished products.
3. Support the QMS/Pharma Leader in the review of product batch manufacturing records, deviations, and Out-of-spec (OOS) reports as part of the batch release process.
4. Ensure internal and external product quality complaints are resolved with root causes and corrective actions identified. Work with operations, technology, and analytical groups on problem identification and resolution.
5. Serve as Tier 2 owner for customer inquiries received through Commercial Services
6. Ensure the distribution of materials impacted by quality concerns is appropriately restricted.
7. Provide definition and guidance for the reduction or elimination of product quality problems or to improve product quality.
8. Reviews quality trends and tracks the root cause of problems. Initiatives/leads projects to proactively eliminate repeat occurrences.
9. Communicates root cause of problems to other production locations through local and/or global quality organisation.
10. Identifies the need to improve the accuracy of quality control methods and liaise with quality control for implementation
11. Leads internal audits annually. Audits suppliers and tollers per the annual supplier audit plan. Participate in response to external audits.
12. Coordinate a Food Safety Team and execute its work
13. Analysis of data using Statistical Quality Control (SQC) and Statistical Process Control (SPC) for observing and evaluating the quality of individual products and product groups. Takes the lead to initiate and facilitate Quality Forward Look (QFL) events and participates in product quality FMEA, Quality Risk Assessments Process (Q-RAP), or other quality risk assessment methodologies.
Qualifications:
The following are required for the role
Minimum Qualifications:
14. Bachelor's degree or equivalent experience in a quality assurance role within the manufacturing industry
15. 3+ years' experience in quality role within GMP or medical device manufacturing or food manufacturing
16. Experience in internal auditing
17. Strong analytical expertise coupled with outstanding presentation, facilitation, and problem-solving skills.
18. Experience in the definition, planning and management of defect investigations using a variety of root cause/corrective action tools and methodologies.
19. Effective interpersonal skills, including good listening ability and the capability to convince others to establish or change precedents.
20. Strong track record of working effectively as an individual contributor as well as in a cross-functional team of both peers and site management.
21. Experience in participating in the certification and customer audits.
22. Able to manage multiple tasks effectively using prioritization techniques to ensure timely response to internal and external requests
23. Ability to work effectively in a matrix organization and in cross-cultural environments. Willing to join global calls/meetings outside of normal business hours as needed.
24. Proficient in Microsoft Office Suite. Good Excel and Minitab skills for data analysis.
25. SharePoint and Gensuite administration experience
26. 10% travel required
Preferred Qualifications:
27. Knowledgeable of Quality Standards, including ISO, TS, FDA, Halal, Kosher, etc.
28. Continuous Improvement (Lean Six Sigma) certification, at least CI Practitioner (Green Belt) level.
29. Demonstrated proficiency with the Cause Map tool for root cause corrective actions
30. Certified, or ability to achieve Lead Auditor Certification
31. Expert knowledge of the quality management system.
32. Expert knowledge of SAP QM functional module, and Master Data
33. Recognized as a strong customer advocate
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What We Offer:
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact.Join our Momentive team to open a bright future.#BePartoftheSolution
About Us:
Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
To be considered for this position candidates are required tosubmit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.