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Job Advert: Customer Service Administrator
Location: Glasgow (WFH)
Salary: £23, per annum
Contract Type: Permanent
Working Pattern: Full Time (Monday to Friday, 9:00 AM - 5:00 PM)
Our client is currently seeking a dedicated Customer Service Administrator to join their team in Glasgow City Centre.
This is an exciting opportunity to become part of a dynamic organisation that values client satisfaction and sales excellence.
Key Responsibilities:
* Manage existing and new customer relationships to ensure high levels of client satisfaction and encourage repeat business.
* Upsell products during client interactions to maximise sales opportunities.
* Efficiently handle incoming inquiries via a centralised mailbox, ensuring prompt and accurate responses.
* Issue quotations to customers, maintaining accuracy and compliance with company guidelines.
* Liaise with clients regarding lead times, updates, and order statuses.
* Track sales leads and inquiries, maintaining accurate and updated records.
* Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns.
* Communicate with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout.
To Succeed in This Role, You Should Have:
* A confident and professional telephone manner with excellent communication skills.
* The ability to thrive in a fast-paced sales environment, meeting targets and deadlines.
* A customer-focused attitude, always aiming to provide the highest level of service.
* A genuine drive and ambition to achieve exceptional results for clients.
* Excellent MS Office skills, particularly proficiency in Excel.
Location Note: The office is conveniently located just a 5-minute walk from Glasgow Central train station. As our client is a Glasgow based organisation they would ideally like the candidate to be based in Glasgow or the surrounding areas.
Training: Initial training for this role will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before moving to work fully from home.
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