Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Creates and defines seamless, consistent and desirable experiences for Global Payments products and services through the application of user-centered design principles including qualitative and quantitative user research and analysis and visual and/or interaction design. The UX Designer/Architect helps define an in-depth understanding of the context in which our customers interact with our products and services. The UX Designer/Architect applies customer needs, motivations, tasks and goals to the design of highly engaging experiences for multiple devices, delivery channels and at times, non-digital touchpoints. The UX Designer/Architect acts as an user advocate to project teams and collaborates well with all Stakeholders in the development of the experience.
What Part Will You Play?
1. Defines UX Strategy by providing a clear vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire. The UX Strategy could include competitive landscape, user analytics, customer data, behavioral segmentation, personas, high level scenarios, interaction model, journey map, content strategy, ecosystem considerations, social, mobile, local/cultural considerations, product roadmap, and feature set prioritization.
2. Determines appropriate research method needed which could include usability testing, highly complex audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting and focus groups. Oversees and performs the research and analysis of the results and creates actionable and detailed recommendations based on the user research to ensure users needs have been identified and communicated to project team.
3. Defines the patterns, navigation, structure and hierarchy by creating user stories and scenarios, highly complex process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams while identifying opportunities and challenges to ensure the users' needs are met when they interact with our product and services.
4. Oversees and creates the design of the user experience through driving participatory design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, story boards, visual design, developing user design patterns and style guides to communicate and gain feedback from the users and stakeholders. Sets the design in line with accessibility guidelines to ensure compliance.
Primary Responsibilities
5. Ability to creatively solve complex user experience problems with elegant solutions
6. Design and deliver wireframes, user stories, user journeys, and mockups optimized for our product and interfaces.
7. Work with developers to explain how the end result is supposed to work and control the quality of the implementation.
8. Support the development of our design system/platform
9. Produce design assets that include user flows, wireframes, high-fidelity comps, design prototypes, and design specifications
10. Ensure that your designs are coded properly
11. Understand qualitative and quantitative research data, business goals and requirements, and translate them into functional designs
12. Develop expert-level knowledge of competitive and complementary products
13. Make timely, informed decisions that take into account the facts, goals, constraints and risks
14. Ability to think high level about product strategy and vision and create solutions designed to scale and grow over time, as product functionality and content matures and as user requirements evolve
15. Rapidly prototype using Figma or other tools.
16. Lead or participate in usability testing through prototyping and research efforts to ensure that all projects are driven by user needs and business outcomes.
17. Ability to prioritize and juggle multiple design stories at a time across multiple products (3-5).
18. Excellent communication skills and able to defend the design decisions you make. You’re able to take people along on the journey with you and explain how what you've designed should be implemented, verbally and in specifications.
19. Mastery of Figma or similar design tools (we use Figma)
20. You have opinions, ask smart questions and champion new ideas, but you leave your ego at the door.
21. You’re curious. You continually iterate and improve your designs, skills, and processes, and you like to help the rest of your team level up.
22. Experience with the agile / scrum way of working — including Design Sprints and epic/story writing
What Are We Looking For in This Role?
Minimum Qualifications
23. Bachelor's Degree
24. Relevant Experience or Degree in: Interaction Design, Human Factors, or Related Field, and/or combination of relevant training and/or experience in lieu of degree
25. Typically Minimum 6 Years Relevant Exp
26. Researching and designing user experience solutions independently
Preferred Qualifications
27. Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology or related field
28. Typically Minimum 6 Years Relevant Exp
29. Researching and designing user experience solutions independently within the Financial Industry
30. CXA
What Are Our Desired Skills and Capabilities?
31. Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
32. Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.
33. Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
34. Tools - Industry Research card sorting (Optimalsort) and survey tools; Usability Testing tools (Morae, Camtasia, WebEx Recording), Prototyping tools (Balsamiq, Axure, Omnigraffle), and other design tools (Adobe Creative Suite)
35. Programming Languages - CSS3, HTML5, responsive design.
36. Platforms - Knowledge of multiple browser, OS and computing platforms and associated design considerations, Web Accessibility compliance
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.