IT Service Desk Technician -Must have recent NPPV3 Clearance
Gloucester (hybrid)
6 Month Contract
Rate: £180-200 per day (Inside IR35)
Essential Skills: NPPV3 police cleared, Driving license, Active Directory / Exchange Management Console / Windows 10 and 11 / Intune / Microsoft Office 2016 and 365 / Outlook experience / Sharepoint, Understanding of Incident/Problem/ Change Management and Configuration Management processes - preferably to ITIL V4 Foundation standard.
We are working with a leading public sector organisation seeking an experienced IT Support Analyst to join their busy internal support team on a contract basis.
This is a hands-on role providing first and second-line technical support to users across a wide range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service.
Due to the nature of the role existing or recent NPPV3 or SC Clearance is highly desirable.
Key Responsibilities:
1. Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups.
2. Troubleshoot and resolve incidents related to desktop, laptop, network, and application issues.
3. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, a...