A customer focused role, providing a wide range of technical support for broadcast and professional audio clients, worldwide.
Evertz is a world leading company in the design of innovative and pioneering broadcast equipment. We currently have a vacancy in our Customers Support team based just outside Reading, Berkshire, UK. We are looking for keen and enthusiastic engineers/technicians with a passion for audio and audio production to join the UK based team.
Job Responsibilities:
1. Provide first class technical onsite support and service to customers, accepting responsibility for resolving all issues in a professional manner.
2. Visit customer’s premises to commission equipment.
3. Provide operational & service training.
4. Assist with Customer Acceptance Testing when required.
Basic Qualifications:
5. No mandatory formal qualification required, although an education in Electronics or Electronic Engineering would be an advantage.
6. Can be qualified through industrial or professional experience, and will have broad digital audio experience in broadcast or a related professional audio field.
7. Previous experience testing, servicing and/or commissioning digital consoles in the audio industry would be an advantage.
8. Eagerness to learn technical aspects of legacy and current product and be able to self-educate to competency level given access to appropriate resources.
Preferred Qualifications & Desired Competencies:
9. Ability to exercise clear judgement when under pressure and manage difficult issues effectively to ensure good outcomes.
10. Ability to work independently under own initiative and unsupervised on-site.
11. Respect for colleagues; communicating with clarity and accountability, pro-actively sharing knowledge and expertise, and asking for assistance where needed.
12. Ability to adapt to changing demands and conditions and manage unexpected obstacles.
13. Providing exceptional service and quality to external and internal customers.
14. Accepting responsibility for personal development and actions.
Skills and Knowledge
15. Good working knowledge & understanding of modern digital consoles and studio infrastructure from both a technical and operational perspective. Previous operator experience is an advantage but not essential
16. Good computer and networking knowledge, will be able to set up and troubleshoot PC and Linux based systems, network infrastructure, and the latest Video and Audio over IP technologies.
17. A good understanding of techniques & circuitry used in audio equipment including digital audio & power electronics.
18. An understanding of the various environments in which our customers operate, including theory & practice relating to these.
Good administration skills, including Microsoft Office, and CRM.
Communication
19. Must have good interpersonal & communication skills.
20. Fluent in English
Planning and Organization
21. Can organize and plan their own work in order to meet tight deadlines, whilst simultaneously working on a variety of projects.
22. Manage customer relationships, both internal and external.
Personal Qualities
23. Self motivated, with the ability to self-manage time, targets and work load.
24. Enthusiastic and always maintains professionalism, even under extreme pressure.
25. Flexible, willing and able to travel or work overtime at short notice.
26. Excellent attention to detail, following set procedures, quality standards and instructions as required. Also resourceful, with the ability to put forward solutions quickly in difficult situations.
27. Willingness to travel both nationally and internationally
What we offer:
28. Competitive total compensation package
29. Work-life balance
30. Career progression. Fast paced environment with opportunity to learn broad range of technical skills
31. Casual work environment
32. Social events