Tesco Colleague - Customer Service Desk - Newbury Superstore
Location: Newbury
Employer: Tesco
Reference: tesco/TP/17872100/946491/0/614
Availability: The following are our preferred working hours:
* Monday: 08:00 - 15:00
* Tuesday: 08:00 - 15:00
* Wednesday: 08:00 - 15:00
* Friday: 08:00 - 17:00
* Saturday: 08:00 - 16:00
Our Tesco Colleague rate of pay starts from £12.45 per hour, increasing to £13.66 within the M25. Additional payments may apply depending on location.
We guarantee a minimum of 16 hours per week for new colleagues, with options for fewer hours (minimum 12). We are flexible and open to discussions about your availability.
This role involves serving customers with passion, knowledge, and professionalism, handling customer feedback, processing transactions accurately, and working safely in accordance with training and policies.
Key responsibilities include:
* Providing excellent customer service
* Handling complaints professionally
* Recording customer details confidentially
* Carrying out safety checks and waste disposal
* Managing returned items and visitor sign-in
* Communicating effectively with team members and managers
* Participating in store events and supporting various store areas
* Handling products carefully to maintain quality
* Living Tesco's values and policies
Requirements include a passion for service, excellent communication skills, teamwork, punctuality, and a professional appearance.
Benefits include holiday entitlement starting at 20 days plus a personal day (rising to 22 days after 12 months), flexible working requests, staff discounts, wellbeing resources, life cover, pension scheme, and access to colleague networks.
About Tesco: Our vision is to become every customer's favourite shopping destination, committed to serving communities and the planet responsibly. We value diversity and inclusivity, offering flexible working patterns and a supportive environment.
Note: Successful applicants will need to provide bank details on start date. We are an inclusive employer and support accessibility in our recruitment process.
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