Description Note for Recruitment Agencies: We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner. Customer Liaison Officer – Environment Yorkshire Water Frameworks What you will be doing: An opportunity has arisen for a Customer Liaison Officer to join the team at Galliford Try. You will work specifically on our Yorkshire Water frameworks and will be based with the programme team in South Yorkshire. As Customer Liaison Officer, it will be your responsibility to plan and implement a co-ordinated programme of communications to strategic stakeholders, to support the efficient delivery of our projects, in line with Galliford Try’s and the clients requirements. Day-to-day, you will support the project delivery teams in all aspects of customer management; monitoring and auditing all customer care processes and procedures and to manage the interface on customer care issues between the client, Galliford Try and the stakeholder. You’ll be formulating communication strategies for the efficient delivery of projects including setting objectives; measures of evaluation; tone; positioning; formulation of key messages; stakeholder identification and engagement and the most effective channels to use to achieve optimum impact. You will provide support to the Construction and Site Managers by ensuring Pre Works forms, Bulletin Board forms, Customer Impact Assessments (CIAs) and Customer Management Plans (CMPs) are in place at project start up and reviewed before every Stage Gate. You will play a pivotal role in stakeholder engagement, assisting the Head of Customer Service in maintaining KPI’s, alongside producing Galliford Try corporate literature, presentations, internet updates, Viva Engage and newsletters as well as taking responsibility for organising, attending, and hosting events such as Public Open Evenings/ Presentations, School visits and volunteering activities, helping to drive the requirements of Social Value for the framework. You will also be responsible for writing and posting letters to affected residents and businesses in line with our clients requirements. It will be your role to work in liaison with our clients respective customer teams to provide a co-ordinated support to delivery teams; ensuring that the mutual reputations of both Galliford Try and our clients are managed effectively. About You: Alongside your proven experience in customer management and excellent people and influencing skills, we’re seeking individuals with strong communication skills and well developed writing skills as well as being fully conversant in the use of standard software packages. Residency in the South Yorkshire area is paramount, as this role will be very much hands-on out onsite frequently during the week. Experience in a multi-site business, customer-facing role or Water Industry experience is desirable, but not essential. Understanding of social value and the National TOM’s framework is desirable, but not essential. You will also be able to demonstrate the following key attributes; Desire to understand and promote the Company purpose, vision, values and culture Organised, structured and professional, with a passion for excellence, striving to delivering the best. Flexibility, resilience and the ability to influence and build relationships with key stakeholders. Demonstrating strong ethical standards with openness and honesty. Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do. A self-starter with a can-do attitude and a desire to pick up new challenges. Dedicated to working together to achieve results. What We Can Offer in Return: With an impressive order book of over £3.2 billion we are one of the industry’s leading principal contractors, affording you the opportunity to work on some of the UK’s most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we’re poised for further growth and success, so if you’re committed, talented and enthusiastic, Galliford Try is the right place for you. We are committed to maintaining the physical and mental wellbeing of all our people, through our ‘Be Well’ programme which offers discounts on certain products, advice and support for a range of issues. We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential. Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged. Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team. Our benefits: We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays A wide range of corporate discounts Childcare vouchers Cycle to Work schemes Comprehensive pension plan Regular Save as You Earn share purchase scheme Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it Paid for yearly membership to one recognised professional association relevant to your role About us: Named Contractor of the Year by the Water Industry Awards, Galliford Try is one of the UK’s leading construction businesses with a vision to continuously be a people-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in. Our purpose is to improve people’s lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work. We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value. For more information on this role or to enquire about other positions available within our Environment business please contact Adam Wright on adam.wright@gallifordtry.co.uk. Additional Information Galliford Try welcomes applications from candidates who wish to work full-time, reduced hours or flexibly. This will be discussed as part of the recruitment process. We encourage candidates to let us know of any adjustments we can reasonably make to ensure a positive application experience. Don’t meet every requirement? We are committed to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply. As a Disability Confident employer, we are committed to offering an interview to candidates with a long-term health condition or disability who meet the essential criteria. Please contact the Resourcing Partner listed if this applies. A full job description is available upon request. LI-AW1