A leading utilities firm is looking for a Head of Service Operations in Newcastle upon Tyne. This role involves end-to-end accountability for service performance and stability across IT and telecommunications. Key responsibilities include setting strategic direction, overseeing operational technology, and managing stakeholder engagement. The ideal candidate should have extensive experience in senior service operations, strong leadership capabilities, and excellent financial acumen. This position is crucial for embedding robust operational practices to support strategic objectives. #J-18808-Ljbffr