Contract Liaison Officer
Based: on site around Solihull and surrounding area – typically working 37.5 hours per week Monday to Friday.
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.
Your experience in a customer‑facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines. Working in social housing tenanted properties and communal areas on planned external refurbishment works typically on blocks of flats, including envelope works, windows, doors, groundworks, fencing and cyclical maintenance schemes.
Fast‑paced and progressive, our people take responsibility and thrive in an environment where they are trusted. A work/life balance allows them to feel motivated and satisfied at work and at home.
What’s in it for you?
* Attractive salary & benefits to suit you
* 27 days holidays & BH – option to buy or sell holidays
* Company pension scheme – up to 7.5%
* Car allowance or fleet van
* Discounted healthcare scheme, high‑street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more
Responsibilities
* Support site or contract as liaison between customers, clients and wider community.
* Deliver and manage social value and excellent customer service as key parts of the overall service Novus provides to our clients.
* Lead on delivering all added‑value contractual commitments, including planning and diarising community, skills and employment initiatives in line with the Social Value Act.
* Deal with enquiries/issues relating to varying works delivered by site teams and sub‑contractors, acting as the ‘voice and face’ at a contract and site level.
* Establish an effective communications system to keep all the site team informed while maintaining good relationships with customers and the Novus team.
* Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitments, including any relevant reporting required.
* Carry out face‑to‑face site visits with clients and customers.
* Deal with complaints and resolve concerns in a positive manner.
* Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems.
* Identify possible case studies showing excellent customer service and social value impact to clients and for use in tendering new contracts.
* Promote all
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