Salary: Pay Grade: Scale 8: £32,412 - £35,426
Contract: Full Time 37 Hours a week.
Location: City of Bristol College - Any Site
At City of Bristol College, we deliver transformative education in inclusive and dynamic learning environments and for our employees, this is no different. One of our key strategic aims is our unrelenting focus on our people-first culture, ensuring you feel valued, empowered, and recognised for your individual contributions and expertise whether that be in a teaching capacity or a professional services team. All colleagues within the College contribute to the success of our students and we actively work to eliminate any barriers at work, ensuring you have the opportunity to thrive.
About your role:
The ICT User Support Team Leader plays a pivotal role in ensuring the smooth operation of computer systems across the college, enabling end users to perform their tasks efficiently and effectively. This role combines hands‑on technical support with Team leadership, overseeing both field‑based maintenance of desktops, peripherals, and in‑house systems, and helpdesk operations. As Team Leader, you will provide clear direction, motivation, and guidance to the ICT user support team, fostering a culture of excellence, collaboration, and continuous improvement. You will be responsible for prioritising and resolving user support requests, maintaining high service standards, and driving team productivity and performance to meet the evolving needs of the college community.
What we offer:
* Two‑week paid Christmas close down and additional paid time off over Easter on top of a generous holiday entitlement of 26/30/35 holiday days, plus bank holidays (pro‑rata for part‑time roles).
* Membership to the Local Government Pension Scheme with employer contributions of 18.0 %
* Membership to the Teachers’ Pension Scheme with employer contributions of 28.68%
* Paid Volunteering leave (3 days a year)
* Family friendly policies including paid fertility and foster friendly policy
* A menopause policy outlining support available
* A person‑centred annual appraisal focusing on your wellbeing and CPD
* Access to a benefits portal including shopping discounts and cycle to work scheme plus lots more!
* The ‘Right to Disconnect’ from work outside of normal working hours
* A supportive, highly utilised hybrid and flexible working policy
* An Aspiring Leaders programme open to all plus our Management Academy for all management roles covering management skill and internal processes
* Welfare Rooms at all our sites for professional breakout and relaxation spaces
* A bespoke programme of recognition, reward and celebration for colleagues throughout the year to recognise your hard work.
We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply to join us. As a disability confident employer, we take a trauma‑informed approach to our work, support the Care Leavers covenant, and have been awarded accreditation as a College of Sanctuary for refugees.
You can have a look here at our Employee Benefits Booklet for even more.
Contact us:
Please see our Job Description, Person Specification, Conditions of Service and Applicant Information for more information about the role and what it’s like to be part of our team.
A few points to note: If you have a medical condition or an individual need for an adjustment to our processes, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.
Don’t meet every single requirement?
We are committed to creating an inclusive and flexible working environment, that promotes diversity. If you are excited about this role but your past experience doesn’t align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway – you may just be the person we are looking for. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone.
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