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Assistant Front Office Manager
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
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About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As an Assistant Front Office Manager, you’ll play a vital role in supporting the team, working closely with the Front Office Manager to inspire and motivate your colleagues while ensuring every guest enjoys an exceptional experience. Get ready for a dynamic position where you’ll oversee Front Office operations, making sure guests’ needs are met every step of the way, from arrival to departure.
Key Responsibilities
* Lead, guide, and support the team, providing training, coaching, and ensuring adherence to hotel policies and high service standards.
* Act as the first point of contact for guest enquiries, concerns, and complaints, delivering prompt, professional solutions and supporting the Front Office Manager in handling complex issues.
* Oversee smooth check-in/check-out processes, assist with billing, and coordinate with other departments to ensure seamless guest experiences.
* Ensure compliance with safety, security, and privacy protocols while responding effectively to emergencies and maintaining accurate logs of incidents and daily activities.
* Conduct regular service quality checks, uphold brand standards, and maintain clear communication across departments and management.
* Fulfil Duty Manager shifts on a rota basis.
What We’re Looking For
* Previous Hotel Reception and Supervisory experience, including leading and developing a team.
* Excellent communication, problem-solving, and interpersonal skills.
* Proficiency in Opera Cloud and knowledge of security and safety protocols.
* Flexibility to work night shifts, weekends, and public holidays.
* Strong attention to detail, organisational skills, and a professional demeanour.
Benefits
* Free meals whilst on duty
* Staff Discounts at The Lensbury and across the L+R portfolio
* Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
* EAP with 24/7 helpline for you and your family
* Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
* Fully funded Apprenticeship opportunities
* Excellent training and development opportunities
* Staff Awards and Social events throughout the year
* Cycle to work scheme
* Free parking
* Refer a Friend programme
* Paid annual leave of 28 days including public holidays
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The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU
* Job RefTLH1251
* BranchThe Lensbury
* LocationTeddington
* Salary/BenefitsUp to £30k DOE plus excellent benefits including free meals, use of leisure, staff discounts, EAP and more!
* Contract typePermanent
* HoursFull Time
* Hours per week40
* Date posted07/06/2025
* Closing date21/07/2025
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