Overview
Job Title: IT Support Analyst
Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks)
Salary: On Application
Hours: Monday - Friday 9 am - 5 pm
Benefits:
* 15% Contributory Pension (10% Employer, 5% Employee)
* 26 days holiday plus bank holidays, and a day off for your birthday
* Discretionary Bonus Scheme & Annual salary reviews
* Paid sick leave & Digital GP 24/7
* Private Health Insurance, Critical Illness Insurance & Dental Cover
* Income Protection
* Enhanced maternity, paternity and shared parental leave
* Menopause support
* Paid Carers leave
* Charity Day
* Employee Assistance Programme
* Cycle2work Scheme
* Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and 'away' days.
About our client and the role
Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation.
They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions.
Responsibilities
* Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support
* Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service
* Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices
* Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal
* Support, contribute to, and lead IT projects as required
* Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents
* Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune
* Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies
* Deliver IT training, including new joiner inductions and ongoing user training
* Support and mentor junior team members through knowledge sharing
Experience and skills required
* 3-5 years' experience in an IT support role
* Microsoft (or similar) certifications are desirable
* Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD
* Knowledge of the UK banking or financial services environment
* Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics
* Ability to prioritise workload, work independently, and remain self-motivated
* Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately
* Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users
* High attention to detail with a proactive, can-do attitude
Additional information
For more information regarding the role of IT Support Analyst please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
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