Competitive salary plus Car allowance plus Commission Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester is an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE
Attritive salary, alongside a competitive commission structure. Access to a range of retail and leisure discounts. Access to a range of wellbeing support and Best Doctors Service. Opportunity to develop within a hugely supportive team.
RESPONSIBILITIES
Managing enquiries to improve the conversion rates and achieve occupancy targets. Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries. Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy. Identifying opportunities to improve sales and marketing performance.
Main duties of the job
Barchester is seeking a Regional Customer Relationship Manager to enhance our team by supporting divisions to improve occupancy rates in our care homes. This role is perfect for a sales professional eager to collaborate with an exceptional management team and influence the successful operations of care homes. Barchester takes pride in being an industry leader with some of the highest quality ratings in the UK, focusing on delivering exceptional care to residents. The role offers a competitive salary, a car allowance, and commission opportunities, alongside access to retail and leisure discounts, wellbeing support, and the Best Doctors Service. Key responsibilities include managing enquiries to enhance conversion rates, achieving occupancy targets, and generating enquiries by networking within the local community. The ideal candidate will support marketing efforts, identify sales improvement opportunities, and possess strong sales and marketing experience, preferably in healthcare. Required skills include proficiency in Salesforce or similar CRM applications, self-motivation, target orientation, and proficiency in Microsoft Office. A full UK driving license is required.
About us
Barchester Healthcare is an industry-leading care provider known for its exceptional quality care in the UK. Committed to enhancing the lives of residents, Barchester operates with some of the best quality ratings among large care home providers. The organization focuses on providing superior care through a team dedicated to making meaningful impacts in the healthcare sector. At Barchester, employees are valued for their contributions, supported with professional growth opportunities, and provided with a rewarding work environment. Barchester's divisions are adept at offering high-standard services and fulfilling the diverse needs of residents. This dedication ensures the success of their care homes and the holistic well‑being of their clientele. As a significant player in the healthcare industry, Barchester continues to set benchmarks in care home management and resident satisfaction. With a clear mission to empower its workforce and improve care standards, Barchester remains a preferred choice for those seeking rewarding careers in healthcare management.
Job responsibilities
Competitive salary plus Car allowance plus Commission Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester is an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure. Access to a range of retail and leisure discounts. Access to a range of wellbeing support and Best Doctors Service. Opportunity to develop within a hugely supportive team.
RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets. Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries. Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy. Identifying opportunities to improve sales and marketing performance.
NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential. Have the ability to analyse data on Salesforce or similar CRM application. Be self‑motivated and target driven. Have interpersonal and professional qualities. Confident user of Microsoft Office (Excel/Powerpoint). Full UK driving licence.
NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification
Qualifications
* Proven sales and marketing experience, preferably in healthcare; capability to analyze data on Salesforce or similar CRM applications; self‑motivation; target driven; proficiency in Microsoft Office (Excel/Powerpoint); full UK driving licence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience, salary expectations will be discussed at interview stage.
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