Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. Your ability to communicate effectively and handle inquiries will be crucial in maintaining our reputation for outstanding client services.
Role & Responsibilities:
* Providing customer support via telephone, e-mail and other methods in French and English.
* Ensuring a high level of customer service to our candidates and clients
* Resolving customer queries on a first call resolution basis.
* Where first call resolution isn't possible, ensure that you follow relevant escalation procedures.
* Following your assigned daily schedules and tasks.
* Taking part in in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR.
* Achieving all individual KPIs including (but not limited to) AHT, QA, and PPH
Job Type: Fixed term contract
Contract length: 6 months
Pay: £50.00-£75.00 per hour
Expected hours: 8 per week
Application question(s):
* Providing customer support via telephone, e-mail, and other methods in French and English
Language:
* French (required)
* English (required)