Mercure Oxford Hawkwell House is a picturesque boutique hotel, occupying three buildings, including two 19th century manor houses. The hotel is newly refurbished with a décor based on Oxford style vintage fashion. It sits on 3 acres of private gardens, 2 miles from Oxford city centre. The hotel has 77 en-suite rooms divided between two buildings with distinct character.
Job Description
Responsibilities
* To present a professional, friendly and efficient impression of the hotel at all times
* To ensure high standards of presentation are maintained in every area of the hotel and by all staff at all times
* To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the hotel are treated with utmost priority
* To be proactive in increasing customers’ loyalty
* To be aware of guests\' needs at all times, and to provide knowledge and resources to meet those requirements
* To maintain a good working relationship with colleagues, creating a team that works well together and with other departments
* To manage and report all emergencies and complaints using the hotel procedures
* To attend meetings and training sessions as required for the position
* To keep up to date with current market and industry trends
* To be informed about developments in practice and technologies and to use this knowledge to drive improvement and innovation in the hotel
* To train, coach and motivate all staff under your responsibility
* To maintain vigilance regarding possible fraud, theft and security risks
* To apply and implement all the company’s policies and procedures
* To apply and implement all relevant legislation in any area of the hotel
* To apply the Accor Talent & Culture policies and procedures as necessary
* To ensure that departmental succession planning is carried out effectively
* To be fully conversant with all facilities and services of the hotel
* To be conversant with the responsibilities and duties of staff and management at the hotel
Policies and procedures
* Policy/Procedure
* Payroll / reward
* Recruitment
* Disciplinary / Grievance procedure
* Training
Qualifications
* 2+ years of proven Talent and Culture experience
* A university degree in HR and Business Administration or similar
* Excellent attention to detail
* Amazing people skills
* A proactive approach to work
* Initiative to work alone as a self-starter and collaboratively in a team environment with both senior and junior colleagues
* Strong presentation skills, with a keen interest in developing solutions
* Excellent networking and interpersonal skills
Additional Information
One more thing… By working at the Mercure Oxford Hawkwell House you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Must be eligible to live and work in the United Kingdom at the time of application
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