We are exclusively working with our Hertfordshire based client who is looking for a Head of Operations & Hospitality to support the General Manager in this idyllic location Role Overview We are seeking an outstanding and experienced hospitality leader to join the senior management team overseeing the delivery of exceptional food, beverage and service experiences across the venue at a diverse range of events. This is a hands-on leadership role, focused on ensuring quality, consistency, profitability and innovation in every aspect of our hospitality offering. You will lead a dedicated team, oversee daily operations, and work closely with senior management to develop strategies that drive guest satisfaction, member engagement and commercial success. Key Responsibilities Lead, motivate and develop the hospitality team to achieve service excellence Oversee all food and beverage operations including bar, restaurant, events and catering Ensure all areas meet or exceed company standards for presentation, service and hygiene Manage budgets, forecasts, stock control and supplier relationships Implement initiatives to increase revenue, control costs and improve profitability Collaborate with the Head Chef and F&B team to create seasonal menus and unique guest experiences Maintain compliance with all health, safety and licensing requirements Drive a culture of continuous improvement and staff developmentSkills & Experience Proven track re...