Medical Education Administrative Officer
Position within Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust. Closing date: 28 April 2026.
We are seeking a Medical Education Administrative Officer to join the Medical Education team based at St Nicholas Hospital, Newcastle. This key role is responsible for ensuring high standard and efficient administrative support for Postgraduate Resident Doctors.
Responsibilities
* Assisting in the provision of high level administrative support and coordination for the delivery of postgraduate teaching north of Tyne.
* Working closely with Medical Education Administrator, Medical Education Lead, Medical Education Manager, Medical Education team, Simulation & Education Development Leads, Teaching Fellows and Resident Doctors to deliver postgraduate education.
* Assisting with the training delivery of postgraduate trainee development programme courses.
* Supporting planning and organisation of Resident Doctor's inductions.
* Assisting with the organisation of North Tyneside & Newcastle postgraduate weekly teaching.
* Compiling teaching attendance records, issuing certificates, and collecting feedback for postgraduate teaching events.
* Issuing requests for IT accounts for all grades of resident doctors.
* Requesting lone working devices, supporting queries and non-usage.
* Providing admin support for simulation events by assisting with set up, timing and role players.
* Assisting with arranging mid point review meetings between trainee doctors and college tutors.
* Supporting the management of trainee Balint groups.
* Providing a reception service for Medical Education and managing visitors and registers.
* Providing logistical and technical support to presenters and ensuring equipment works.
* Taking internal room bookings, liaising with speakers and creating links where required.
* Monitoring and ordering stock.
* Attending key postgraduate meetings and providing meeting support when needed.
Education and Qualifications
* English and Maths GCSE A-C or equivalent level.
* Word-processing skills at Level 3 (OCR/RSA Level 3) or equivalent qualification(s) in relevant subjects or equivalent level of knowledge.
* Capable of working with confidential and sensitive information.
Knowledge and Experience
* Ability to work under pressure and maintain a customer‑service focus, often with constant interruptions by telephone, urgent emails or in person.
* Proven ability to use Microsoft Office and related packages, including databases, spreadsheets, and inputting and updating electronic information.
* Ability to work alone with minimal supervision and manage own time and workload effectively.
* Capable of working with confidential and sensitive information.
* Sound knowledge of Medical Education.
* Awareness of medical education is desirable.
Competencies
* Excellent customer service experience including handling queries, complaints, and sensitive information.
* Experience of team working to achieve deadlines and objectives.
* Experience of taking responsibility for managing workload and meeting deadlines.
* Excellent organisational skills.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re‑Deployment careers hub will receive prior consideration.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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