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Consumer Duty Manager - Insurance, Chelmsford
Client:
HFG Insurance Recruitment
Location:
Chelmsford
Job Category:
Other
EU work permit required:
Yes
Job Views:
1
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
A rapidly-growing personal lines insurance business based in Essex is seeking a Customer Outcomes Manager.
This is an exciting opportunity to join the business as you will support the firm's growth and help establish a best-in-class customer outcomes team. You will support the business in fulfilling its duties related to Consumer Duty on a daily basis.
Key responsibilities include:
* Preparing papers for Board and Committees
* Ensuring compliance with Consumer Duty outcomes: products and services pricing and value, consumer understanding, FCA cross-cutting rules, and consumer support
* Liaising with stakeholders to gather necessary information
* Developing positive relationships with outsourced partners
* Working with the business to define approaches to vulnerable customers
* Addressing product governance matters
Candidates should have experience working in an insurance business and a working knowledge of Consumer Duty.
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