To deal with Patients in person or on the telephone in a polite and courteous manner to ensure effective delivery of GP services Deal with general queries, make appointments and provide information on processes Using your own judgement and communication skills to ensure patients are booked in with the clinical team and that book on the day or urgent appointments are dealt with appropriately Register patients and explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Deal with Record Keeping and other administrative duties Refer requests for home visit to appropriate doctor as required. Action repeat prescription requests Maintain a safe and clean and tidy working environment including infection control procedures Be responsible for opening and closing of premises Making effective use of training to update knowledge and skills Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Works effectively independently and as a member of a team Have a flexible approach to meet service needs and ensure a stakeholder focused response Self-motivated and proactive Demonstrate excellent interpersonal and communication skills when dealing with other managers, clinical staff, patients and other stakeholders Computer literate with an ability to use the required GP clinical systems General office skills, photocopier, scanning, shredding Attention to detail, able to work accurately, identifying errors quickly and easily Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines Excellent understanding of data protection and confidentiality issues Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals Undertake any mandatory or required training Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards recommended training required to carry out their duties Apply Practice policies, standards and guidance The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy Using personal security systems within the workplace according to Practice guidelines