* 12 month cover starting 1st September
* An opportunity to work for a well-respected entity in the not-for-profit sector
About Our Client
The organisation is a respected not-for-profit entity operating within the customer service sector. As a small-sized organisation, they are committed to delivering high-quality services and maintaining strong relationships with their stakeholders.
Job Description
* Receive and log customer complaints promptly and accurately.
* Investigate complaints to identify root causes and provide resolutions.
* Communicate outcomes to customers clearly and professionally.
* Ensure all complaints are managed in line with internal policies and regulatory requirements.
* Maintain comprehensive records of complaint investigations and outcomes.
* Collaborate with relevant departments to address recurring issues.
* Prepare reports on complaint trends and provide recommendations for improvements.
* Support the team in enhancing customer satisfaction and service quality.
The Successful Applicant
A successful Complaints Officer should have:
* Previous experience in a customer service or complaints-handling role is essential.
* Knowledge of ombudsman processes is essential.
* Strong organisational and problem-solving skills.
* Excellent written and verbal communication abilities.
* Attention to detail and a methodical approach to work.
* Familiarity with complaint management systems or software.
* Knowledge of the not-for-profit sector is advantageous.
* A proactive attitude towards improving processes and customer satisfaction.
What's on Offer
* Competitive hourly rate & weekly pay.
* 12 month cover.
* Opportunity to work within the not-for-profit sector in Chester.
* A supportive and collaborative work environment.
* Valuable experience in a customer service-focused role.
If you are ready to make a positive impact in this temporary Complaints Officer role, we encourage you to apply today! #J-18808-Ljbffr