Job Summary
Develop, establish, deliver and maintain effective leadership development, recruitment, selection, and growth & development strategies to meet organizational objectives. Effectively manage on boarding, instruction and development of Service Advisors, performance management of Service Advisors, utilize and develop resources to effectively align with the activities of the organization.
Essential Job Duties
1. Manage and coordinate all recruiting/selection, on boarding and development activities of Service Advisors including efforts associated with company’s key strategic
2. Research and analyze current Service Advisor conditions and create a plan of action within the first 45 days on the job
3. Develop and implement Service Advisor instructional guidelines for existing and new centers, e.g. training, process and procedures, onboarding. Monitor all centers for uniformity and consistency of performance within set guidelines
4. Directs the scheduling and coordination of all necessary Service Advisor training
5. Monitor, review and regularly report on all Service Advisor, activities and results
6. Coordinate and produce quarterly reports on the status of Service Advisors, Center-level Management, and Regional Management
7. Confers with executive team to ensure that compensation and career pathing plans are consistent with company objectives
8. Recognizes and solves potential problems and evaluates program effectiveness on an ongoing basis
9. Conduct or coordinate delivery of leadership skills training to field associates
10. Responsible for overall leadership development implementation at centers
11. Coach and advise regional and center management teams on issues related to hiring, associate performance, career and personal development, associate dispute resolution. Provide guidance in discipline / termination process
12. Conduct field visits, manager and associate interviews and exit / post-employment interviews to understand opportunities for improved employee engagement and retention
13. Work closely with Operations and HR functions to ensure that policies and strategies are aligned with operational objectives and priorities
14. Other duties as assigned
Skills/Requirements
15. Bachelor’s degree in related field; or equivalent combination of education, experience and training that provides the required knowledge and skills
16. Minimum 5+ years management/leadership instructional experience
17. A positive and professional demeanor and proven ability to effectively interface with vendors, clients, management and associates
18. Experience in developing and maintaining technical processes and strategies
19. High degree of ownership / accountability
20. Highly organized; ability to multi-task and prioritize without sacrificing quality; sense of urgency
21. Ability to work remotely and independently
22. Travel to center locations, multiple regions as required
23. Willingness and ability to assist with a wide range of duties
24. Experience in interviewing, hiring, training, developing and managing performance
25. Excellent listening and assessment skills
26. Self-starter with the ability to work independently as well as collaborate in a team environment
**This role will pay 150-165 depending on experience**