Magna Housing Ltd is looking for a proactive Service Excellence Lead to cultivate a customer-focused culture. The successful candidate will shape training based on performance insights and ensure effective service design. Responsibilities include developing training for key teams, delivering engaging workshops, and embedding inclusive principles across services. Candidates should have experience in customer experience or service design, communication skills, and a person-centred approach. This role offers flexibility with a salary of £47,000 per annum and additional benefits.
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