New role – Home Ownership Officer Salary £ 33,175 plus benefits. 37 hours flexible (Mon – Fri). Permanent Role. Home based with occasional travel to Magna’s offices and site visits. Closing date for applications: 3 June 2025 An exciting opportunity has arisen. We are looking for a flexible, dedicated and customer focused individual with excellent communication skills to join our Home Ownership Team to provide a responsive, proactive and customer focused service for existing and potential customers in their home ownership journey. The main responsibilities of this role are: Management of our shared ownership, leasehold and freehold properties in conjunction with their associated lease and/or conveyance. To be a point of contact for homeowners, investigate and respond to queries regarding payment of rent, service charges, major and minor works invoices. To maximise income through effective monitoring and management of homeowner’s rent & service charge accounts. Complete Section 20 consultation with homeowners, assist with queries though to invoicing & payments. Liaise with external and internal customers and a range of 3rd parties in relation to home ownership and sustainment, this will include solicitors, estate agents, surveyors, partner agencies, management companies/agencies and other stakeholders. What you need to be successful: Minimum of one year’s experience in social housing or similar environment with understanding of leases and conveyances. Experience of collection of rent, service charge arrears and minor/major works invoices is desirable, however training will be provided. Understanding of service charges estimates and actuals. Understanding of Section 20 consultation - preparation, processing and dealing with observations made. Strong analytical skills with attention to detail. Able to communicate clearly and concisely. You must have a full driving license, ability to travel and the use of a vehicle with business insurance. If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you. The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service. To apply please go to Current vacancies ¦ Magna. We do not accept applications from any other source. We will shortlist applications as they arrive to reserve the right to close the role before the closing date, if a suitable applicant has been found.