Overview
We are currently seeking a Resolution Team Apprentice to join our team in Blackburn. The Apprentice in the Resolution Team will assist in managing and resolving customer complaints. This role involves learning and applying problem-solving skills, handling customer interactions, and supporting the team in various administrative and project-related tasks. In addition to day-to-day responsibilities, you will have the opportunity to study for the Business Administration Level 3 with Blackburn College.
Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. We are committed to having a diverse and inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Further information can be found at this link. Please note this is a fixed-term contract lasting 24 months for the duration of the apprenticeship program.
For questions or queries, please contact Sophie.Barnes@blackburn.ac.uk directly.
Responsibilities
* Successfully complete the Business Administration Level 3 Apprenticeship
* Undertake administrative duties such as responding to emails, answering the telephone and diary management
* Manage and utilise the Complaint Case Management System, keeping cases up to date, storing documents correctly and completing tasks within timescales
* Be a point of contact for queries, resolving or escalating appropriately
* Provide administrative support for the Resolution Team Coordinators
Qualifications
* GCSE Maths and English at grades 4-9 or A*-C
* A passion for exploring a diverse array of skills and building a long-term career
* A positive "can-do" mindset
* Strong literacy and numeracy skills for precise record-keeping
* Outstanding customer service abilities
Benefits
* Fixed-term contract lasting 24 months
* Salary: During the first year, £7.55 per hour (annual £14,526.20). The role pays regardless of age.
* Second year salary options by age: under 18 £7.55 per hour (£14,526.20), aged 18-20 £10 per hour (£19,240.00), aged over 21 £12.21 per hour (£23,492.04)
* Studying towards the Business Administration Level 3 Apprenticeship
* 27 days holiday + bank holidays
* Flexible working environment with family-friendly policies
* 37 hours per week
* Flexible working arrangements in line with Smart Working culture
* Development opportunities across technical, professional and personal areas
* Attractive pension scheme
* Health and wellbeing benefits including access to GPs
* Financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
* Staff support networks including menopause, culturally diverse, LGBTQ+ and disability
* Full Employee Benefits range information available via our benefits page
Contact for questions: Sophie.Barnes@blackburn.ac.uk
Additional details
* THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Apply without delay.
* Please ensure you fully answer the questions on the application form.
Seniority level
* Internship
Employment type
* Part-time
Job function
* Other
Industries
* Non-profit Organization Management
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