Requisition ID: 172011 Job Level: Entry Level Home District/Group: DHO Information Technology Group Department: Technology Group Market: Corporate Home Office Employment Type: Full Time Position Overview TG Field Technicians are the escalated point of contact for all technical issues that cannot be resolved remotely. They serve as team members by providing on-site technical support for those items escalated by the Service Desk. TG Field Technicians are also responsible for providing a consolidated point of contact for Kiewit employees with technical support needs. District Overview How We're Different • Consistently ranked within the top five of the "Top 400 Contractors" according to Engineering News-Record • Consistently recognized as one of the best places to work in North America and named one of Fortune's Most Admired Companies • Top-tier health, dental and vision insurance available from day one of employment • RRSP/401K savings plan that includes company dollar-for-dollar match on contributions up to 6 percent • Our employees are entitled to accrue at least 4 weeks of paid time off each year • We spend an average of $8,500 per employee each year on training and career development and reimbu Location Houston, Texas Responsibilities • Provide deskside and remote support to Kiewit employees, Kiewit subsidiaries, partners, contractors working for Kiewit and job site contractors • Provide customers with technical guidance or direction on projects. Respond to all assigned tickets in a timely manner • Respond to all assigned tickets in a timely manner • Research and resolve escalated trouble tickets • Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal • Research and resolve escalated trouble tickets • Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal • Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures • On-site and Remote client support of various enterprise and desktop applications • Establish and maintain a professional relationship with customers, team members and department contacts • Provide quality customer service that exceeds customer expectations • Prioritize and organize work to meet requirements, goals, and deadlines. • Escalate to manager any situation outside the employee's control that could adversely impact the services provided • Some knowledge of office AV systems Qualifications • Must possess and maintain a valid driver's license • Excellent customer service and communication skills • Ability to work under pressure and at a fast pace • Work well individually and with teams • Capable of using attentive and active listening skills to gather requirements and assess situations. • Must have good organizational and documentation skills • Must have excellent verbal and written communication skills • Proficient with Microsoft Operating, Online and Back Office systems • Knowledgeable with Apple devices and Apple iOS (iPhone and iPads) • Willing to travel when needed • Have a fervent desire and ability to learn new things • Must have good attention to detail Preferred: • Associate degree in computer science, MIS, or a related field preferred • Experience with ticketing system ServiceNow ticketing system preferred • Experience installing and troubleshooting computer software and hardware preferred • Ability to troubleshoot personal computer and peripherals preferred • Technical knowledge of Microsoft Office applications preferred Other Requirements: Regular, reliable attendance Work productively and meet deadlines timely Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment. Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies. Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required. We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. .buttontext32fc3d0d2068e32c a{ border: 1px solid transparent; } .buttontext32fc3d0d2068e32c a:focus{ border: 1px dashed 999999 important; outline: none important; } There's no limit to what you'll do at Kiewit. Whether you're building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people's lives for generations to come. Here you'll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities. We offer our full-time staff employees a comprehensive benefits package that's among the best in our industry. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you. Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry. We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements. Nearest Major Market: Houston Job Segment: Computer Science, Technical Support, Field Service, Service Desk, Technology, Entry Level, Manufacturing, Customer Service