Blackfinch Group is an award-winning investment specialist. Built on over 20 years of investment track record, the name Blackfinch first came into being on the anniversary of Darwin’s birth, 12th February 2013. A trusted provider, we work in partnership with advisers. Our businesses cover tax-efficient solutions, early stage investing, managed portfolio services, property financing and renewable energy. We’re proud to be entrusted with over £950 million in assets under management.
We are looking for an enthusiastic IT Support Engineer with a strong customer service mindset and excellent communication skills to join the IT team. The role is focused on providing high-quality technical support to users, ensuring timely resolution of issues, and supporting the smooth day-to-day operation of business systems.
The IT Support Engineer acts as a first point of contact for IT issues, providing effective triage, resolution, and escalation where required, while contributing to documentation and continuous improvement of support processes.
Key Responsibilities
* Provide first-line IT support for hardware, software, and core business systems.
* Act as the initial triage point for incidents and service requests, escalating where appropriate.
* Support onboarding and offboarding processes, including account setup and hardware provisioning.
* Maintain accurate ticket records and ensure timely resolution of issues.
* Assist with day-to-day administration of Microsoft 365, endpoints, and internal applications.
* Support asset management and hardware lifecycle processes
* Create and maintain IT documentation and knowledge base articles.
* Follow established processes and contribute to continuous improvement initiatives.
* Collaborate with senior IT team members to build technical capability and operational resilience.
Skills & Experience
* Strong customer service and communication skills.
* Experience in an IT support or service desk environment.
* Good understanding of Windows environments and Microsoft 365.
* Ability to troubleshoot technical issues methodically.
* Organised, reliable and able to prioritise workload effectively.
* Willingness to learn and develop technical skills.
* Experience with ticketing systems.
* Exposure to networking, identity management and endpoint security tools.
* Experience creating and maintaining technical documentation.
* Familiarity with command line interfaces (CLIs)
* Experience with Linux, MacOS and iOS operating systems
Essential Qualifications & Requirements
* Industry recognised certifications would be beneficial
We reserve the right to close the vacancy early, should we receive sufficient applications.
Blackfinch is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences. A copy of our Equal Opportunities Policy is available upon request.
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