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Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Oldham, Swansea
Salary: Up to £57,400 per annum
Vacancy Type: Permanent, Full Time or Part Time
Closing Date: 9th September 2025
The Role
As Senior Service Designer in the Service Design and User Research team, your role will be to help deliver and continuously improve joined-up, end-to-end services based on data and evidence. You will work in a delivery-focused environment collaborating with multidisciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers, and business analysts.
Your Responsibilities Will Include, But Are Not Limited To
* Designing services that meet the Government Service Standard.
* Carrying out a range of service design activities such as problem framing, journey mapping, prototyping, and workshop facilitation.
* Translating insights from user research into accessible designs.
* Ensuring services meet public sector accessibility regulations.
* Developing user-facing features ensuring technical feasibility in line with the GDS Design System.
* Prototyping website designs and UI elements as needed.
* Leading the development of a user-centered design community for sharing methods and best practices.
* Collaborating with stakeholders including service owners, product owners, user researchers, business analysts, content designers, and developers.
Skills And Qualifications
The successful candidate will have experience in:
* Designing human-centered services with clear methodologies and deliverables.
* Working within agile delivery environments.
* Rapid prototyping with multidisciplinary teams.
* Responsive and mobile-first design principles.
* Communicating technical designs to non-technical stakeholders.
* Designing within constraints and adhering to accessibility standards.
* Information architecture, interaction design, visual design, and prototyping.
* Building coded prototypes using HTML and CSS, or experience with the GOV.UK Prototype kit; JavaScript knowledge is a plus.
Benefits
Benefits include:
* Employer pension contribution of 28.97%.
* 25 days annual leave, increasing to 30 days with service, plus 8 bank holidays and a privilege day for the King's birthday.
* Flexible working options promoting work-life balance.
* Access to staff discounts.
* Opportunities for professional development and qualifications such as CIPD, Prince2, apprenticeships.
* Inclusive and diverse workforce environment.
* 24-hour Employee Assistance Programme for confidential support.
To Apply
If interested, please click apply to be redirected to their website to complete your application.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Design, Art/Creative, and IT
Industries: Transportation, Logistics, Supply Chain, and Storage
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