The job description provides a comprehensive overview of the Coach Level 3 role, including responsibilities, skills, and benefits. However, it can be improved for clarity and readability by refining the formatting and removing irrelevant or redundant content. Here is a revised version:
Role: Coach Level 3
The key role of a Coach Level 3 is to support the management team in the daily operations of the store, uphold the company's core values, and ensure compliance with all relevant KPIs. As a Level 3 Coach and the first step into management, the focus will be on creating a positive working environment and ensuring the sales team delivers exceptional service that exceeds customer expectations.
Responsibilities:
1. Work alongside the store manager and assistant manager to ensure the team delivers outstanding customer experiences.
2. Assist in opening and closing the store, including money handling as a key holder.
3. Handle customer complaints and inquiries, aiming for the best possible outcomes.
4. Monitor daily sales team performance to meet and exceed targets.
5. Use business reports to optimize product placement of key lines.
6. Manage deliveries and stock handling efficiently, adhering to stock control procedures to minimize loss and maximize profits.
7. Uphold company standards, act as a mentor and leader, and foster strong team relationships.
8. Share daily briefs and Head Office communications with the team.
9. Delegate tasks, lead by example, and follow up closely.
10. Assist in the induction and training of new staff and ongoing development of current colleagues.
11. Ensure the sales floor is replenished and maintained daily.
12. Work safely and responsibly at all times.
13. Engage with the visual team to develop merchandising skills and identify commercial opportunities.
14. Understand KPIs such as Footfall, ATV, USP, and Conversion, and apply this knowledge to improve store performance.
Role Objectives and KPIs:
* Maintain high customer satisfaction through excellent service standards.
* Drive sales and increase store turnover via effective merchandising and team motivation.
* Lead and develop the shopfloor team for high performance and adherence to policies.
* Keep the store clean, organized, and visually appealing.
Skills and Experience:
* Interest in the Size? brand and products.
* Confident communication skills for engaging with diverse customers.
* Supervisory experience is preferred but not essential; training will be provided.
* Ambition, resourcefulness, and a desire to learn.
* Strong work ethic and effective time management.
* Self-motivated, adaptable, resilient, and problem-solving abilities.
* Proficiency in Microsoft Office (Outlook, Word, Excel).
* Visual Merchandising experience is advantageous.
* Commercially driven and flexible with working hours.
Benefits:
* Company discount of 25% on many products in-store and online.
* Exclusive deals and discounts through our benefits platform (TELUS Health).
* Access to digital health and well-being services.
* Health cash plans.
* Opportunities for personal and professional development, including apprenticeships and accredited qualifications.
* Discounted gym memberships at JD Gyms.
* Participation in colleague networks and support initiatives.
* Opportunities to volunteer and contribute to JD Foundation.
#J-18808-Ljbffr