Join Our Team as a Patrol Team Manager!
Are you ready to elevate your leadership career and make a real impact with the UK's most trusted breakdown service? We’re on the lookout for a dynamically driven Patrol Team Manager to join our Roadside Operations team. In this high-impact role, you’ll lead from the front—coaching, motivating, and developing a team of up to 50 patrols to deliver industry-leading service to our members.
What You'll Do...
* Lead, coach, and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets.
* Take full ownership of service delivery and efficiency in your region, ensuring optimal utilization of your mobile workforce.
* Collaborate with key departments including CSC, Technical, HR, Customer Care, and Training to align service standards and operational goals.
* Ensure legal compliance, safe working practices, and effective asset management in line with company policy.
* Drive team engagement through regular feedback, recognition, and coaching sessions.
* Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved.
What You'll Need...
* Proven experience managing and developing field-based teams in a performance-driven environment.
* Strong leadership and coaching skills with a track record of delivering against KPIs.
* Excellent interpersonal, communication, and influencing skills across all levels.
* Commercial awareness and a strong understanding of service-led operations.
* Sound knowledge of compliance, health and safety standards, and the breakdown recovery sector.
Desirable Qualifications...
* NVQ Level 4 or equivalent in management (or willingness to work towards this).
* Frontline management experience.
* FSA compliance knowledge.
What You'll Get with the RAC
* Work pattern of 40 hours weekly.
* Family leave support including paid time off, flexibility, and resources to help balance work and family commitments.
* Option to join RAC's Group Personal Pension scheme with contributions matched up to 6.5% on qualifying earnings.
* 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering.
* Confidential personal support service, available 24/7 for you and any family members aged 16+ in your household.
* Car salary sacrifice scheme after 12 months of employment, offering significant tax savings, including electric vehicle options.
* Free RAC Ultimate Complete Breakdown Service from day one.
* Access to Orange Savings, our online discounts portal offering thousands of savings on high street retailers, supermarkets, holidays, tech, and more.
About Us
The RAC has been rescuing the nation's drivers since 1897. We’re one of the country’s most well-known and trusted brands. As our business continues to grow, we’re looking for skilled Vehicle Technicians to join our team. We’re committed to fostering a culture that reflects the diverse communities we serve—one that is open, accessible, collaborative, and inclusive. We welcome applicants from all backgrounds and experiences.