Banking Branch Manager
Location: Poulton-le-Fylde (with occasional travel to Barrow-in-Furness)
Salary: £30,000 – £35,000 per annum
Monday to Friday - 8:45am - 5pm - Occasional work on weekends
Outsource UK are recruiting aBranch Manager to lead a customer-focused branch team and support the delivery of an ambitious Direct Distribution Strategy.
This is a key leadership role for an experienced branch professional who is passionate about delivering excellent customer outcomes, driving business growth, and building strong community partnerships. You will ensure the branch is a visible and trusted hub within the local area, while maintaining the highest standards of compliance, operational risk management, and service delivery.
Key Responsibilities
* Identify, assess, monitor and mitigate risks in line with the organisation's risk framework and regulatory expectations
* Ensure all activities are carried out in line with policies, processes, conduct rules and regulatory guidelines
* Drive performance against agreed objectives and support the delivery of annual business goals
* Ensure branch manager controls are completed in line with the Control Manual
* Maintain overall responsibility for branch quality assurance checks
* Understand and apply Consumer Duty principles to ensure consistently positive customer outcomes
* Handle member/customer complaints in line with procedure, providing summary resolutions and escalating where appropriate
* Build and maintain relationships within the local community, developing partnerships and identifying opportunities to grow presence and reputation
* Support business development activity to strengthen brand awareness and generate new opportunities
* Lead, coach and develop the branch team to foster accountability, service excellence and continuous improvement
* Ensure HR and people records are accurately maintained (sickness, annual leave, performance reviews and annual appraisals)
* Promote a positive, inclusive and professional working environment
Key Skills & Experience Required
* Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above
* Proven experience in a branch leadership or management role (financial services desirable)
* Excellent communication and interpersonal skills
* Strong attention to detail with a “right first time” approach
* Sound awareness of market opportunities and a clear focus on achieving growth targets
* Confident handling complaints and supporting fair customer outcomes
* Leadership and management qualification is desirable (but not essential)
What's in it for you?
* Competitive salary of £30,000 – £35,000
* Opportunity to lead a key branch and make a genuine impact in the local community
* A role offering variety across leadership, customer service, compliance and business development
* Long-term career opportunity within a respected and customer-focused organisation
To apply, please submit your CV today and a member of the Outsource UK team will be in touch.
Inclusion Statement:
Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.
We're proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We're here to support you every step of the way.
We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences.
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