About the Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.
1. Manage your own diary and property portfolio
2. Carry out property inspections
3. Raise work orders for repairs (including void properties) and follow up on completed work
4. Balance administrative responsibilities with direct support work
5. Maintain regular contact with service users through face-to-face visits and telephone calls
6. Encourage engagement with appointments and support services
7. Support service users with health, finances, repairs, and the move-on process
8. Assist with appointments and referrals, including providing fallback support where necessary
9. Help service users find and secure appropriate accommodation
10. Arrange food parcels and ensure access to essential resources
11. Assess individual and family needs and identify appropriate support packages to maintain independence
12. Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
13. Incident reporting where welfare concerns occur and identify any safeguarding issues
14. Clean void properties to turn around
Role Criteria:
15. Demonstrable experience in a similar role within housing, support, or welfare services
16. Strong communication skills with both clients and colleagues
17. Ability to manage conflict and challenging situations effectively
18. Proficiency in Microsoft Office and general IT competence
19. Ability to work independently and use your own initiative
20. Good understanding of local support services and housing pathways
21. Strong focus on safeguarding
22. Strong time management and ability to balance competing priorities
23. A full UK Driving Licence (essential for travel between properties and appointments)
24. Naturally supportive, trustworthy, empathetic, and patient approach
25. Resilience, teamwork
26. Strong organisational skills and attention to detail
27. Flexible to travel and support Scunthorpe area
Benefits we can offer you
28. 25 days annual leave plus bank holidays
29. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
30. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
31. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
32. Family friendly policies
33. Company Car-for both work and personal use, Fuel Card and PPE
To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.