Job title: Customer Service Advisor Work Location: Potters Bar Division/Department: Servicing Reports to: Contract Manager Essential Duties and Responsibilities: * To answer incoming calls and email inboxes (if required), from tenants and clients in order to deal with their queries effectively and efficiently. * To highlight service appointments that have had repeat visits to Contract Administrators as and when necessary. * To make outbound calls confirming next day appointments. * To ensure all service queries are managed in professional manner by applying proper telephone etiquette in order to satisfy various customer situations. * To be flexible and help out with other areas when colleagues are busy or absent. * General office administration including filing, faxing and photocopying. * Any other duties as and when required in order to meet the needs of the business. Education and/or Work Experience Requirements: * Has the ability to prioritise and manage workload efficiently. * To manage and deal effectively with stressful incoming calls. Manages and responds efficiently from the Contract Administrators