We are looking to recruit a highly motivated and enthusiastic person with administration experience to join our team within Paediatrics/ Obstetrics & Gynaecology at the Queen Elizabeth Hospital in Gateshead.
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
The Patient Pathway Coordinator role will support the proactive management of patients on an admitted and non‑admitted clinical pathway. The post holder will support the collection and accurate recording of information following a patient referral, which will enable the Trust to accurately identify the time from referral to treatment. The role will lead on the tracking of pathways of patients.
Key Responsibilities
* Provide day‑to‑day administrative services, performance delivery and management of waiting lists for Paediatrics and Gynaecology.
* Work closely with a wide range of clinical and managerial staff, providing high standard of administrative support to ensure patients receive treatment as soon as possible and national targets are met.
* Manage and report on the waiting lists, monitoring, maintaining and validating waiting lists for clinic appointments and day cases, ensuring staff have clear instructions around deadlines and communication of potential breaches.
* Liaise with Consultants, Specialist Doctors, General Practitioners and other Health Professionals regarding outpatient clinic requirements and operational escalations.
* Escalate issues to the Admin Manager and Assistant Service Line Manager as appropriate.
* Complete own work in a timely manner consistent with departmental practice or protocol.
* Work in a manner consistent with Trust and local policies and procedures, protocols, etc.
* Maintain good working relationships with the Admin Manager, seeking guidance when needed.
* Identify best practice and develop working practice in the unit/team to deliver an efficient and effective administration service within the area of remit.
* Maintain and store appropriate records.
Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.
Additional Conditions
* Applications from job seekers who require skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible.
* From 6 April 2017, skilled worker applicants for entry clearance into the UK must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years.
* Adult dependants (over 18 years old) are also subject to this requirement.
* Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarize themselves with the requirements.
About Us
Based in the North East of England, we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values are the 'golden thread' which runs through everything we do. They are the core of who we are. Our five values can be remembered by the acronym ICORE: Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D‑Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us continuously improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme (balancegateshead.com) to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
#J-18808-Ljbffr