Position
Loro Piana is looking for an exceptional Store Manager for our concessions in Harrods, leading a team of 15-20 members. As a brand ambassador, you will drive sales, client relationships, and team development, ensuring excellence in every aspect of the store's performance.
Job responsibilities
Sales & Business Development
- Lead by example on the sales floor, inspiring the team to exceed KPIs and deliver top-tier service
- Analyze market trends, identify growth opportunities, and implement sales strategies
- Maintain Loro Piana's luxury standards, ensuring the store reflects the brand's DNA
CRM
- Cultivate strong relationships with VICs and top clients, enhancing brand loyalty
- Ensure the team delivers exceptional service, providing coaching and training as needed
- Handle customer inquiries and resolve any service issues with a client-first approach
Team Leadership
- Recruit, train, and develop a high-performing team, fostering a culture of excellence
- Monitor performance, set clear objectives, and provide ongoing feedback
- Organize daily and weekly meetings to align the team on goals and priorities
Operations & Visual Merchandising
- Ensure smooth store operations, from stock management to compliance with internal policies
- Oversee visual merchandising to maintain an impeccable luxury presentation
- Collaborate with internal departments to optimize logistics and product availability
Profile
- Proven experience in luxury retail management
- Strong leadership, communication, and business acumen
- Passion for Loro Piana and deep knowledge of luxury fashion
- Proficiency in Microsoft Office and SAP Retail (preferred)
- Fluent English; additional languages are a plus
