Are you passionate about technology and eager to kick-start a career in IT? Join IT QED, a trusted provider of IT support and services, as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience, develop technical skills, and work alongside a team of experienced IT professionals. At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support. A Typical Day in the Job: Logging calls on the helpdesk. Answering customer queries and learning customers IT systems. Providing first line IT support. Triaging calls and escalating where necessary to second line support. The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems. Conducting training to familiarise yourself with technologies in use within client environments. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £15,000 per annum Monday - Friday 9-5.30 21 days holiday & Bank holidays Extra day holiday each year up until 25 days Private medical scheme Desired Qualities, Skills and Knowledge: A Grade C/4 in GCSE Maths and Grade 5/C in English is required for the role An enthusiastic and professional attitude Aptitude for learning new skills. An interest in IT and career progression within the company. Customer-focused. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.